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Call Center Manager
by Voicent Communications, Inc Manage call center campaign, drop rate, auto pacing, agent m
Screenshot
Details
Size: 0.36
MB Date
added: 2012-01-10
License: Freeware
Version: 8.3.1
OS: WinXP,WinVista,WinVista x64,Win7 x32,Win7 x64,Win2000,WinServer Supports: Install and Uninstall
Price:
$0.00
Publisher:
Voicent Communications, Inc Total
Downloads: 24
Home
Page: http://www.voicent.com
Keywords:
call center
call center management
agent management
auto pacing
drop rate threshold
call center report
call center monitor
predictive dialer
agent monitor
whisper coaching
FTC's Safe Harbor requirement
Automatically measuring and adjusting the pace of outbound calls, ensuring that Agent efficiency is maximized while the FTC's strict limitations on Dropped and Abandoned-Call rates are honored. Allowing quick and easy call monitoring, recording and live-call whisper coaching to provide fast and highly effective training and supervisory feedback for new agents. Tracking, collecting and reporting of call volume, agent and campaign performance.
Call Center Manager automatically measures workloads and adjusts outbound calling pace to comply with U.S. Federal Trade Commission's Telemarketing Sales Rule on intentionally Abandoned or Dropped Calls. Statistical reporting helps you meet FTC's Safe Harbor requirement for collecting and maintaining dropped-call reports, providing protection from prosecution for occasional, accidental rule violations. Call Center Manager speeds effective training for new
Manage call center campaign, drop rate, auto pacing, agent m
Manage call center campaign and agent. Key features include campaign auto pacing; maintain drop rate threshold to satisfy FTC requirement; agent monitoring and whisper coaching; real time call center visibility and report; predictive dial or autodial
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